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College of Education
Office of Information and Instructional Technologies

  

Location
1301 Stone Building
Florida State University
Tallahassee, FL 32306
Map

Contact
send email microsup@coe.fsu.edu
phone number 850-644-9623(Director)
phone number 850-644-2094(Tech Support)
fax number 850-644-2725

  

Frequently Asked Questions

 

If you cannot find the information you need here, please contact Support Services by utilizing our Problem Report Form or calling us at 644-2094.

General Services FAQ

1. What services does Support Services provide?

We service, maintain, and upgrade the College of Education's computers and network.

2. What computer parts does Support Services cover?

We essentially cover the cost of keyboards, monitors, mice, and all standard hardware inside the computer case for FSU owned P.C.'s on record as assigned to COE faculty or staff. These costs are covered by a specific allocation.

3. What about service to other COE computers?

Support Services does not cover the cost of parts needed for repairs to machines not listed in #2. We will however provide the labor necessary to maintain and repair all FSU owned computers for the College of Education.

4. How are charges for non-covered items handled?

Items not covered in #2 must first be approved by the departmental budget manager. An e-mail to Support Services (microsup@coe.fsu.edu) will be sufficient. All charges after March 31 will be charged to the departmental budget for the next fiscal year.

5. What do you recommend if I am purchasing a computer or peripherals?

The following link has been setup so you may look at what we recommend for computer specifications. (Computer Recommendation Page) You may send an email to Support Services (microsup@coe.fsu.edu) to request further information.

6. What Operating System will be installed on my computer?

All new PC systems are configured with Microsoft Windows XP Professional (32-bit) or Microsoft Vista Enterprise (32-bit). All Macintosh systems are configured with OS X.

7. May I have Windows VISTA installed on my system?

Yes, Microsoft Vista Enterprise (32-bit) version is available for installation on University owned computers.

8. Will Support Services provide software updates for my computer?

Support Services will provide free updates for your COE computer at any time for free software, including VirusScan, Mozilla Thunderbird (E-mail client), Internet Explorer, Mozilla Firefox, Open Office, etc.

We will only provide Operating System and Microsoft Office updates with standard upgrades which are on a three year rotation. If you wish to have these programs updated sooner than your standard upgrade, the departmental budget manager may request them and Support Services will charge the department's budget for the software.

9. Will Support Services install SPSS on my computer?

We would be happy to install this software for you. However, we do not have any licenses for it, so the department must first purchase the license from User Services. Then you may call Support Services to schedule the installation.

10. For what software does FSU have a Site License?

You may find all Site License details on the User Services website.

11. Does Support Services handle copier repairs?

FSU maintains a campus services & copy program that handles copier service for the College of Education. Please contact this program directly for your copier concerns.
Centralized Copier Division
609 W. St Augustine St.
Tallahassee, FL 32306-1260
Danny Stinson - Director
Office: 850-644-4843
Fax: 850-644-6117

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E-Mail FAQ

1. How do I check my e-mail and use the Internet at home?

Mozilla Thunderbird and Microsoft Outlook are our supported email client for College of Education Faculty and Staff. Below we have generated a Thunderbird JES (@fsu.edu) email setup page.

  1. You may use Mozilla Thunderbird to check email from on campus and from home. For instructions on how to setup Thunderbird to check mail, please check out the following webpage (Thunderbird Setup Page).
  2. Also, you may also use webmail to check your email messages from most any internet connection. To do this visit the University's Webmail Page (WEBMAIL.FSU.EDU), login using you FSUID username (using lowercase) and password, and finally select login.

2. Is it possible to set an auto-reply message in my e-mail when I go on vacation? If so, how do I do it? (NOTE: for @fsu.edu email accounts only, does not apply to @admin.fsu.ed, @lsi.fsu.edu, etc.)

Yes, it is possible to setup an auto-reply for your e-mail account. Below is the required information for getting this setup:

ENABLE VACATION MESSAGE

  1. Go to http://webmail.fsu.edu
  2. Login with your FSUID username and password
  3. Over on the top left, select 'Options' - and then select 'Vacation Message' from the expanded list.
  4. Place a check in the checkbox next to 'Enable Vacation Message for the time period:'
  5. Select the 'START' and 'END' date for the notice.
  6. Enter a 'Subject' line for your vacation notice.
  7. Enter a number for the 'Number of days between replies to send the vacation message.:' field (we recommend '1' - for once a day per sender).
  8. Simply type in whatever away message you wish to use.
  9. Click 'Save'. It should refresh the page and give you this message at the top of your screen: "Successfully updated the mail preferences." You're set up and ready to go.

DISABLE VACATION MESSAGE

  1. Go to http://webmail.fsu.edu
  2. Login with your FSUID username and password
  3. Over on the left, select 'Options' - and then select 'Vacation Message' from the expanded list.
  4. If you have an active vacation message, uncheck the checkbox next to 'Enable Vacation Message for the time period:' and now click 'Save'. It should refresh the page and give you this message at the top of your screen: "Successfully updated the mail preferences." You're set up and ready to go.

3. How do I setup filters in my email program to help filter SPAM?

  1. Go to the following link to help describe one way of filtering messages: SPAM Filter Setup

4. How do I change Eudora to use MIME encoded attachments (IMPORTANT: for anyone still using EUDORA)?

  1. Windows Operating System:
    1. With Eudora open go to Tools -> Options.
    2. Once inside Options, select the 'Attachments' icon at the left side of the Options Window.
    3. Put a check in the check box next to 'MIME' - located under the Encoding method: setting.
    4. Click OK at the bottom of the screen and you are done.
  2. Macintosh Operating System:
    1. With Eudora open go to Special -> Settings.
    2. Once inside Settings, select the 'Attachments' icon at the left side of the Settings Window.
    3. Put a check in the check box next to 'AppleDouble ("MIME")' - located under the Encoding method: setting.
    4. Click OK at the bottom of the screen and you are done.

5. How do I move e-mails off of the server to free space on server or for organization reasons?

  1. Please take a look at this guide: Moving Email Guide

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Mail Server FAQ

1. How can I get a mailing list for my class?

UCS provides course mailing lists via Blackboard.

2. What if I want a mailing list for purposes other than a course mailing list?

The College of Education will provide mailing list services to faculty and staff of the COE for COE purposes not covered by UCS services. The management of these lists will be the responsibility of the user. COE Support Services will provide any training necessary for these tasks, but the user will be responsible for any changes that need to be made to the list with the exception of the initial setup.

3. How do I obtain a mailing list for COE activities?

Please forward the mailing list request to microsup@coe.fsu.edu for approval, please provide the requested name of the mailing list, email address(es) of the moderator(s), and the name(s) of the moderator(s). The mailing list will be set up by the Network Manager. The user requesting the list will then be notified when the list has been set up and initial training will be provided when requested.

4. How do I change the membership of a MailServer mailing list?

If you have been setup as a administrator for the list, please review the following guide for membership administration:

  1. Please take a look at this guide: Mailing List Guide

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Network FAQ

1. How do I receive College of Education network access?

Have your Department Manager fill out the Online Network Clearance Form in the College of Education Online Database (COEDBM) Program (http://saint.coe.fsu.edu/coedbm/). When logged into the COEDBM as a Department Manager, go to Security tab, click Account Request Form tab, fill in as much information as possible, and click the Submit button. Finally, email us at microsup@coe.fsu.edu and let us know you've filled out a new request (currently there is no automated email, but hope to develop one soon).

2. How do I connect to FSUWIN?

Please check out this short guide on connecting to FSUWIN - FSUWIN_GUIDE.

3. How do I setup the University VPN (Virtual Private Network) software?

Please review the following guide for setting up and accessing the FSU VPN:

  1. FSU VPN Guide

4. How may I setup Remote Desktop Access to my computer (Windows Computer Systems Only)?

Here are the initial steps in setting up Remote Desktop access to your COE work computer:

  1. Contact OIIT computer support staff and inquire about getting your desktop computer ready for Remote Desktop Access:

    (850)644-2094 or microsup@coe.fsu.edu

  2. Follow the FSU VPN Guide outlined in number 3 of the Network FAQ section (immediately above this FAQ).

  3. Finally, follow the COE Remote Desktop guide linked here:

    COE Remote Desktop guide

5. How do I receive access to the North West Regional Data Center?

Please see your Departmental Security Coordinators as listed below:

Academic Services Rhonda Hester
Dean Janice Reed
ELPS Kerry Behnke
EPLS Bryan Richards
SRM Erika Bettilyon
STE Amy McKnight
FSUS Celeste Rosso

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COE AOR

Faculty guide to creating and editing COE AORs (February 2009)

Department Chair guide to submitting COE AORs (May 2009)

 

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