fsu seal Florida State University
 
 

College of Education
Office of Information and Instructional Technologies

  

Location
1301 Stone Building
Florida State University
Tallahassee, FL 32306
Map

Contact
send email microsup@coe.fsu.edu
phone number 850-644-9623(Director)
phone number 850-644-2094(Tech Support)
fax number 850-644-2725

  

Frequently Asked Questions

 

If you cannot find the information you need here, please contact Support Services by utilizing our Problem Report Form or calling us at 644-2094.

General Services FAQ

1. What services does Support Services provide?

We service, maintain, and upgrade the College of Education's computers and network.

2. What computer parts does Support Services cover?

We essentially cover the cost of keyboards, monitors, mice, and all standard hardware inside the computer case for FSU owned P.C.'s on record as assigned to COE faculty or staff. These costs are covered by a specific allocation.

3. What about service to other COE computers?

Support Services does not cover the cost of parts needed for repairs to machines not listed in #2. We will however provide the labor necessary to maintain and repair all FSU owned computers for the College of Education.

4. How are charges for non-covered items handled?

Items not covered in #2 must first be approved by the departmental budget manager. An e-mail to Support Services (service@coe.fsu.edu) will be sufficient. All charges after March 31 will be charged to the departmental budget for the next fiscal year.

5. What do you recommend if I am purchasing a computer or peripherals?

The following link has been setup so you may look at what we recommend for computer specifications. (Computer Recommendation Page) You may send an email to Support Services (service@coe.fsu.edu) to request further information.

6. What Operating System will be installed on my computer?

All new PC systems are configured with Microsoft Windows XP Professional. All Macintosh systems are configured with OS X or OS 9.2.2 (we do not recommend); however, we do not have a Novell client that works with OS X.

7. May I have Windows VISTA installed on my system?

No. Support Services has evaluated this Operating System and has determined that the problems associated with deploying it on our network far outweigh any improvements or benefits that might be achieved by using this Operating System.

8. Will Support Services provide software updates for my computer?

Support Services will provide free updates for your COE computer at any time for free software, including VirusScan, Eudora Pro, Internet Explorer, Mozilla Firefox, etc.

We will only provide Operating System and Microsoft Office updates with standard upgrades which are on a three to four year rotation. If you wish to have these updates sooner than your standard upgrade, the departmental budget manager may request them and Support Services will charge the department's budget for the software, or licenses may be purchased directly from User Services. Call Support Services once you have received the licenses, and we will schedule the installation.

9. Will Support Services install SPSS on my computer?

We would be happy to install this software for you. However, we do not have any licenses for it, so the department must first purchase the license from User Services. Then you may call Support Services to schedule the installation.

10. For what software does FSU have a Site License?

You may find all Site License details on the User Services website.

11. Does Support Services handle copier repairs?

FSU maintains a campus services & copy program that handles copier service for the College of Education. Please contact this program directly for your copier concerns.
Seminole Fax
609 W. St Augustine St.
Tallahassee, FL 32306-1260

Office: 850-644-4843
Fax: 850-644-6117

E-Mail FAQ

1. How do I check my e-mail and use the Internet at home?

As it currently stands, we are moving from Qualcomm Eudora to Mozilla Thunderbird as our main/supported email client for College of Education Faculty and Staff. Below we have generated a Thunderbird COE email setup page.

  1. You may use Mozilla Thunderbird to check email from on campus and from home. For instructions on how to setup Thunderbird to check mail, please check out the following webpage. (Thunderbird Setup Page)
  2. Also, you may also use webmail to check your email messages from most any internet connection. To do this visit the University's Webmail Page (WEBMAIL.FSU.EDU), login using you COE username (using lowercase) and password, select the mail.coe.fsu.edu server, and finally select login.

2. Is it possible to set an auto-reply message in my e-mail when I go on vacation? If so, how do I do it?

Yes, it is possible to setup an auto-reply for your e-mail account. Below is the required information for getting this setup (Please Provide in Electronic Form):

ENABLE VACATION MESSAGE

  1. Go to http://webmail.coe.fsu.edu
  2. Login with your COE username and password
  3. Over on the left, select 'Mail' - and then select 'Vacation' from the expanded list.
  4. Simply type in whatever away message you wish to use (or use the default if you wish). IMPORTANT NOTE: make sure you leave a blank line at the top of your message, just like the default message is set up.
  5. Click 'Submit'. It should refresh the page and give you this message at the top of your screen: "Vacation notice successfully enabled." You're set up and ready to go.

DISABLE VACATION MESSAGE

  1. Go to http://webmail.coe.fsu.edu
  2. Login with your COE username and password
  3. Over on the left, select 'Mail' - and then select 'Vacation' from the expanded list.
  4. If you have an active vacation message, "Unset/remove vacation notice" should already be selected. Just click submit to remove it.

3. How do I forward my COE email to another account?

  1. Go to your SSH program and connect to mail.coe.fsu.edu.
  2. Type your user name in the "Username" field and click connect(i.e. johndoe).
  3. Type your five digit COE password in the "Password" field and select OK.
  4. From the UNIX prompt type the following: edit .forward
  5. Enter the new email address in the editable field.
  6. Once finished press ESC then a to leave the editor.
  7. You will then be prompted to Save Changes, do this by pressing a again.
  8. Finally "Log off" or "quit" your SSH program.

4. How do I setup filters in my email program to help filter SPAM?

  1. Go to the following link to help describe one way of filtering messages: SPAM Filter Setup

5. How do I change Eudora to use MIME encoded attachments?

  1. Windows Operating System:
    1. With Eudora open go to Tools -> Options.
    2. Once inside Options, select the 'Attachments' icon at the left side of the Options Window.
    3. Put a check in the check box next to 'MIME' - located under the Encoding method: setting.
    4. Click OK at the bottom of the screen and you are done.
  2. Macintosh Operating System:
    1. With Eudora open go to Special -> Settings.
    2. Once inside Settings, select the 'Attachments' icon at the left side of the Settings Window.
    3. Put a check in the check box next to 'AppleDouble ("MIME")' - located under the Encoding method: setting.
    4. Click OK at the bottom of the screen and you are done.

Mail Server FAQ

1. How can I get a mailing list for my class?

UCS provides course mailing lists via Blackboard. You can sign up for a class webpage at: http://forms.oddl.fsu.edu/online/requests/class_website/.

2. What if I want a mailing list for purposes other than a course mailing list?

The College of Education will provide mailing list services to faculty and staff of the COE for COE purposes not covered by ACNS services. The management of these lists will be the responsibility of the user. COE Support Services will provide any training necessary for these tasks, but the user will be responsible for any changes that need to be made to the list with the exception of the initial setup.

3. How do I obtain a mailing list for COE activities?

You will need to fill out the online Mailing List Request Form. The request will be automatically forwarded to Andrew Richey and Kurt Rockenstein for approval, and the mailing list will be set up by the Network Manager. The user requesting the list will then be notified when the list has been set up and initial training will be provided as needed.

4. How do I change the membership of a MailServer mailing list?

If you have been setup as a moderator for the list, you should be able to follow these steps to access the list controls:

  1. More to come soon...

Network FAQ

1. How do I receive College of Education network access?

Fill out the Online Network Clearance Form, print it out, have your department head sign it, and submit it to the Micro Support Mailbox in the mailroom(236 Stone Building) .

2. How do I receive access to the North West Regional Data Center?

Please see your Departmental Security Coordinators as listed below:

Academic Services Rhonda Hester
Dean Janice Reed
ELPS Amy McKnight
EPLS Bryan Richards
SRM Erika Bettilyon
STE Christy Crotty
FSUS Celeste Rosso
© College of Education, Florida State University, Tallahassee, FL 32306 | 850/644-6885 | info@coe.fsu.edu
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